LEGAL
Accessibility
At Southampton Playhouse, we are dedicated to ensuring an accessible and welcoming experience for all of our guests. Below are the key accessibility features available:
ADA Compliant Restrooms
Accessible restrooms are conveniently located across from the concessions area in the main lobby.
Wheelchair-Accessible Seating and Additional Seating Accessibility
All of our theaters provide designated seating for wheelchair users and their companions and designated accessible seats for those with limited physical mobility and/or vision loss. If you need assistance finding these seats, please contact us ahead of time at 631-339-9069 or speak with a staff member. Accessible seating is for valid ticket holders only.
Assistive Listening Devices (ALDs)
We offer Assistive Listening Devices for films that feature compatible audio tracks. Please note, not all films include closed captions or audio descriptions. To check which options are available for each film, look for the following icons near the film title on the movie page of our website:
- Personal Closed Captioning: Available via a Captiview device. To request a device, please contact us ahead of time at +1 631.339.9069 or ask one of our staff upon your arrival.
- Hearing Impaired Listening Track: Compatible with standard headphones and t-coil enabled hearing aids.
- Audio Description: Available for visually impaired guests, with a descriptive audio track that works with standard headphones and t-coil enabled hearing aids.
Spanish (and other languages) audio is available through the TheaterEars app. Learn more at www.theaterears.com.
Service Dogs
Service Dogs are allowed in the theaters, but we do not allow comfort, therapy or emotional support animals. A Service Dog is a dog that has been individually trained to perform work or tasks that assist an individual with a disability.
Staff Assistance
Our staff is trained and available to assist with any accessibility needs. Please don’t hesitate to ask for help during your visit.
Discounted Pricing
We offer discounted ticket prices for individuals with disabilities. We want your experience at Southampton Playhouse to be as comfortable as possible. Please let us know if there’s anything else we can do to assist you!
Loyalty Card Terms & Conditions
- Participants earn one punch per paid visit to Southampton Playhouse.
- Upon earning 10 punches, participants receive one free IMAX ticket and combo.
- Must be subscribed to the Playhouse Post to participate.
- Limit one punch per person, per full-price ticket purchase.
- Loyalty card must be presented at redemption and redeemed in person.
- Lost or stolen cards will not be replaced.
- Rewards have no cash value.
- Some restrictions may apply.
- Program valid through December 31, 2025.
Terms of Use
By using our Site and any services provided through it, you agree to abide by these Terms. We may update them at any time. If you do not agree, do not use the Site.
Privacy Policy
Our Privacy Policy is part of these Terms. Please review it to understand how we collect and use your data.
organization, is committed to protecting your privacy. This Privacy Policy, which is part of our
Terms of Use (“Terms”), describes the information we collect through our website (the “Site”),
how we use and share it, and how you can make choices about our use of that information.
Please note that this Privacy Policy may be updated from time to time, so please check back
regularly. By using the Site after we have posted an updated Privacy Policy, you agree to that
updated Privacy Policy.
By using our website, you consent to our collection, use, and sharing of information as
described in this Privacy Policy.
Information We Collect
Information You Provide to Us
You may browse the Site without submitting any personally identifiable information (such as
your name, email address, telephone number, postal address and payment information
(“Personal Information”) to us. We collect Personal Information when you voluntarily provide it to us, including when you purchase tickets, sign up for our newsletter, make a donation, email us about a potential job opportunity, create an account such as for our Membership program,
submit inquiries to us, or any other place on the Site where you knowingly volunteer or provide
us with your Personal Information.
Information Automatically Collected
We may also collect information about users when you interact with the Site. This includes the
IP address of the device you use to access the Site, the browser type, the time and date of visits
to the Site, and the website that referred or linked you to the Site. We may use this information
to analyze how visitors use our Site so we can improve the quality of the Site.
We or third-party service providers (each, a “Service Provider,” together, “Service Providers”)
may collect some of this information through cookies, web beacons, pixel tags, clear gifs or
similar technologies. These technologies are used for anonymous tracking across a web
session on the Site or through emails we may send when you have provided us with your email
address.
We do not use information automatically collected by the Site to identify visitors individually,
except in circumstances where we may deem it necessary in connection with legal process or to protect our rights or the rights of a third party as further described below.
Cookies and Do Not Track
You are not required to accept cookies from the Site. Your web browser allows you to disable
the cookies function or delete existing cookies. However, if you disable cookies, you may not be able to access certain features on the Site. To find out more about cookies (and how to adjust your browser settings), visit www.allaboutcookies.org.
When you use our Site, third parties may collect information about your activities on our Site,
over time and across various websites. Some web browsers support a “Do Not Track” feature,
which is a function you can use to signal that you do not wish to be tracked across websites.
Our Site is not currently set up to respond to “Do Not Track” signals and does not currently
change the way it operates based upon a detection of a “Do Not Track” or similar signal.
How We Use Your Information
We or our Service Providers (including but not limited to our third-party payment processor) may use your Personal Information for the following purposes:
For the purposes for which you provided it, such as to process purchasing of tickets, to
send you our newsletter, for purposes of Membership, to respond to inquiries from you,
to process a donation from you and to otherwise communicate with you and maintain
and secure your account:
- To ensure and improve the quality of our Site, such as research and analytics.
- To notify you about substantive changes to our privacy practices or Terms.
- To detect, investigate, and protect against any activities that may violate our policies or
the law and to establish, defend against, or enforce any related claims.
How We Share Your Information
We do not rent or sell Personal Information to any third parties.
We may share your Personal Information with our Service Providers that help us operate and
provide services in connection with the Site. We may use independent contractors or consultants to perform services for us. These individuals and entities may have access to Personal Information only as needed to perform their functions.
We also reserve the right to disclose and use Personal Information and other information in
special circumstances, including to enforce this Privacy Policy or any other part of our Terms, to comply with legal process or law enforcement, to address actual or suspected illegal activity, to protect our property or rights, to protect the rights and safety of anyone, or for other reasons we determine in good faith are necessary, appropriate, or required by law. If we ever merge with, are acquired by, or otherwise consolidate with another organization, Personal Information may be transferred along with our other assets.
Third-Party Websites
The Site may contain links to third-party websites (“Third-Party Sites”). Third-Party Sites may
collect information about you when you interact with them through links on our Site. If you
follow any link to a Third-Party Site, you should review those websites’ privacy policies to find
out how they protect your privacy. We are not responsible for Third-Party Sites or their privacy
practices.
Record Retention
We will keep your Personal Information only as long as reasonably necessary for the purposes
for which it was collected or where we have an ongoing legitimate business need to do so, or as otherwise prescribed by law, regulatory, accounting or reporting requirements.
Security
We use reasonable efforts to safeguard your Personal Information. All traffic on this Site is
encrypted with an SSL Certificate, including transmission of Personal Information to the Site. Of course, no transmission over the Internet can be guaranteed to be 100% secure, so you provide your Personal Information at your own risk.
Location of Servers and Transfer of Information
We are located in the United States, and therefore Personal Information collected through the
Site will be collected, processed and stored in the United States. If you use our Site from
outside of the United States, Personal Information that we collect from or about you will be
transferred to and stored on servers inside the United States. By using the Site and providing
your Personal Information to us, you consent to this transfer and to the collection, storage,
processing and use of your Personal Information in the United States.
Your Choices Regarding Our Use of Your Personal Information
If you wish to confirm, correct, or delete the information we have for you, or wish to opt out of
receiving further information from us, please email us at info@southamptonplayhouse.com.
Children
Our website is directed at a general audience and is not targeted to children. We do not
knowingly collect information from or about children. If you are a parent or guardian and believe
your child under 13 may have provided Personal Information through the Website, please
contact info@southamptonplayhouse.com.
Changes to this Privacy Policy
We reserve the rights to modify this Privacy Policy from time to time without notice to you. If we make substantial material changes to our Privacy Policy, we will notify you. We may update this Privacy Policy by posting a new version on this web page.
Questions
For any questions you may have about this Privacy Policy or our data practices please contact
info@southamptonplayhouse.com.
Membership and Discount Cards Terms and Conditions
These Terms are intended to supplement the information provided at the time of sign-up. In the event of any conflict, the terms communicated here shall control, unless otherwise expressly stated.
General Terms
By purchasing or enrolling in any membership, loyalty or discount tier at Southampton Playhouse (the “Playhouse”), you (the “Member”) agree to the following Terms and Conditions. These Terms govern your relationship with the Playhouse and outline the rights, responsibilities, and limitations associated with participation in the membership program.
Membership in Southampton Playhouse programs and services is available to individuals who are at least fourteen (14) years of age. Individuals under the age of eighteen (18) must obtain consent from a parent or legal guardian to enroll or participate. Eligibility may be subject to verification.
Certain membership tiers (e.g., Student, Senior/Disability) may require additional documentation or proof of status. Each membership is issued to an individual unless otherwise specified for multi-user tiers such as Dual, Family, or Spotlight memberships.
Unless otherwise specified in the applicable membership category, all benefits are:
Redeemable once per cardholder, per visit, per day.
Non-transferable unless the membership includes multiple cardholders.
Subject to availability and may be changed or discontinued at any time without prior notice.
Not valid in conjunction with other discounts, promotions, or offers.
Ticket and Admission Benefits
Ticket and Admission benefits may be redeemed for one (1) screening per cardholder, per visit. These benefits may not be applied to overlapping or concurrent screenings and may not be used across multiple screenings scheduled at the same or overlapping times, regardless of membership tier.
Unless otherwise noted, ticket discounts and complimentary admissions apply only to
standard first-run films, defined as regularly scheduled theatrical releases presented in traditional formats.
Standard ticket tiers exclude: IMAX, IMAX 3D, 3D screenings, special events, early access titles, advanced screenings, fan event screenings, private rentals and the like.
Spotlight Members receive a 15% discount on
standard IMAX, IMAX Documentary, and IMAX 3D tickets. This benefit is limited to one use per cardholder, per visit. It does not apply to IMAX special events, fan screenings, early access titles, or similar premium offerings.
Merchandise Discounts
Merchandise-related benefits may be redeemed for one (1) transaction per cardholder, per visit, per day. Discounts apply only to regularly priced items and exclude limited-edition or promotional merchandise (and the like), such as collectible cups, branded popcorn buckets, themed merchandise, and titles published by Phaidon.
Playhouse Junior Access
Family and Spotlight members receive complimentary admission for each cardholder and up to two children (age 12 and under) to
non–first-run Sunday morning Playhouse Jr. screenings.
Craft Studio activities are not included and may require a separate fee.
Birthday Admission Benefit
For tiers with this benefit, it applies to (1) complimentary admission to a
standard first-run film (non-IMAX), plus one (1) complimentary medium popcorn and soda, on the day of their birthday.
Repertory Screenings
The Playhouse will use best efforts to clearly label the classification of each screening (e.g., standard, IMAX, special event, advanced screening, repertory, or non-pass eligible) on its website, box office displays, or promotional materials to clarify benefit eligibility.
Tax Deductibility
Southampton Playhouse is a registered 501(c)(3) nonprofit organization. Membership contributions above the fair market value of benefits may be fully or partially tax-deductible, in accordance with IRS guidelines.
It is the responsibility of each member to consult a tax advisor to determine how the tax-deductible portion applies to their specific situation. By enrolling, the member agrees to release the Playhouse, its staff, and affiliates from any liability related to interpretations of tax deductibility.
Refunds and Cancellations
All membership sales are final. Memberships are non-refundable and non-transferable. Member ticket purchases are refundable only in accordance with the Playhouse’s general ticketing policy, as stated on the official website or at the box office.
Member Communication
Members will receive updates and announcements from the Playhouse, including the Playhouse Post newsletter and notifications about member-exclusive opportunities. Members may opt out of promotional emails at any time; however, doing so may result in delayed or missed information about time-sensitive member benefits or events.
Program Modifications
The Playhouse reserves the right to modify, suspend, or terminate the membership program, or any individual tier, at any time. Member benefits may be changed, substituted, or discontinued with or without notice.
Limitation of Liability
The Playhouse is not liable for any indirect, incidental, or consequential damages resulting from the use or inability to use membership benefits, including but not limited to missed screenings, denied access, or benefit modifications. Total liability under these Terms is limited to a maximum of $100 per member.
Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of New York. Any dispute arising under these Terms shall be brought exclusively in the state or federal courts located in Suffolk County, New York. Members expressly waive any objections to venue or jurisdiction on grounds of inconvenience or otherwise.
Acceptance and Additional Terms
By enrolling in a membership or using any benefits, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. Access to membership benefits may require account registration. You are responsible for maintaining the confidentiality of your credentials and all activity under your account.
These Terms incorporate by reference any applicable additional terms (such as privacy policies, account agreements, and digital access agreements) that govern the use of our services and website. In the event of a conflict between these Terms and any promotional material, the promotional material on the sign-up page shall govern unless otherwise specified in writing.
Additional Terms
Certain content and services are governed by additional terms. These include accounts, memberships, and agreements. You’re responsible for any activity under your account.
Users and Access to Site
Our Site is directed at a general U.S. audience and is not targeted to children under the age of 13.
You may freely access the public areas of our Site. To obtain access to features on password protected areas of our Site, such as our Membership program, you will need to register by creating an account on our Site and, where required, to sign applicable forms or agreements, which will be deemed Additional Terms. You are responsible for all activity under your account. You must keep your username and password confidential, and you may not give any person who has not been authorized in accordance with our policies and procedures access to your account. Please notify us immediately if you become aware that anyone has obtained or attempted to obtain unauthorized access to your account. You represent and warrant that all information you provide as part of your account profile is accurate and complete.
Copyright
Content on our Site (“Content”) is protected by copyright. Except as expressly indicated otherwise in these Terms or on our Site, you may download Content solely for your limited, personal, non-commercial use as long as you do not alter the Content or remove any trademark, copyright or other notices displayed on the Content. Aside from expressly permitted uses, you may not reproduce, distribute, create derivative works of, publicly display or perform the Content in any manner, or for any other purpose, without our prior written consent in each case. If you would like to use Content for any other purpose, please send your request to info@southamptonplayhouse.com.
Trademarks
Our name and our trademarks and service marks, including Southampton Playhouse and all other marks, logos, slogans, and other indicia of source (collectively, “Our Trademarks”) are owned by us. You may not use Our Trademarks without our prior written consent in each case, including in any manner that implies that we sponsor, endorse or are otherwise the source of or affiliated or connected with a product, service, entity or activity or that would be likely to cause confusion among the public. Unless you have obtained our prior written consent in each case, you may not use metatags or any other “hidden text” that incorporates Our Trademarks, or words confusingly similar to Our Trademarks.
Third Party Sites
Our Site may include links to web sites controlled and maintained by third parties (“Third-Party Sites”). We are not responsible for Third-Party Sites and providing links to Third-Party Sites does not mean we endorse any Third-Party Site’s content, activities, policies or practices. Any information you share with or actions you take on Third-Party Sites are governed by the applicable Third-Party Sites terms of use and privacy notices, which you should review carefully.
Disclaimers
OUR SITE, SERVICES AND CONTENT ARE OFFERED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED UNDER LAW, WE DISCLAIM ALL EXPRESS OR IMPLIED WARRANTIES OF ANY KIND INCLUDING ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE (EVEN IF THE PURPOSE HAS BEEN DISCLOSED TO US) AND NON-INFRINGEMENT. WE MAKE NO REPRESENTATIONS OR WARRANTIES ABOUT THE ACCURACY, COMPLETENESS, TIMELINESS OR RELIABILITY OF ANY SERVICES, CONTENT OR INFORMATION AVAILABLE THROUGH OUR SITE (OR THROUGH LINKS TO THIRD-PARTY SITES), INCLUDING THAT OUR SITE, SERVICES OR CONTENT WILL BE UNINTERRUPTED OR ERROR-FREE. WE RESERVE THE RIGHT TO CORRECT ANY ERRORS, INACCURACIES OR OTHER ISSUES CONCERNING OUR SITE, SERVICES AND CONTENT. IF YOU RELY ON OUR SITE, SERVICES OR CONTENT, YOU DO SO ENTIRELY AT YOUR OWN RISK.
ALTHOUGH WE INTEND TO TAKE REASONABLE STEPS TO PREVENT THE INTRODUCTION OF VIRUSES, WORMS OR OTHER HARMFUL ELEMENTS TO OUR SITE, WE DO NOT WARRANT THAT OUR SITE, SERVICES OR CONTENT WILL BE FREE FROM SUCH ELEMENTS AND WE ARE NOT LIABLE FOR ANY DAMAGES OR HARM ATTRIBUTABLE TO THEM.
Limitation of Liability
THE PLAYHOUSE AND ITS DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS ARE NOT LIABLE FOR ANY CLAIM OF ANY NATURE WHATSOEVER BASED ON ANY LOSS, DAMAGE, LIABILITY OR INJURY ARISING FROM YOUR USE OF OUR SITE, PLATFORM, SERVICES, CONTENT OR INFORMATION AVAILABLE THROUGH IT (INCLUDING WITHOUT LIMITATION PERSONAL INJURY/WRONGFUL DEATH) OR FROM YOUR BREACH OF THESE TERMS. UNDER NO CIRCUMSTANCES WILL THE PLAYHOUSE OR ITS DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, EXEMPLARY OR SIMILAR DAMAGES (INCLUDING LOST REVENUES OR PROFITS, LOSS OF BUSINESS OR LOSS OF DATA) ARISING OUT OF OR RELATED TO YOUR USE OF THE FOREGOING OR THESE TERMS, REGARDLESS OF THE THEORY OF LIABILITY, WHETHER TORT (INCLUDING NEGLIGENCE), CONTRACT OR ANY OTHER LEGAL OR EQUITABLE THEORY. OUR AGGREGATE LIABILITY TO YOU FOR ANY DIRECT OR OTHER DAMAGES OF ANY NATURE ARISING OUT OF YOUR USE OF, OR INABILITY TO USE, ANY OF THE FOREGOING IS USD $100. SOME JURISDICTIONS DO NOT ALLOW A LIMITATION OF LIABILITY FOR THESE KINDS OF DAMAGES, SO THESE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
Indemnification
You agree to indemnify and hold the Playhouse and its directors, officers, employees and agents (the “indemnified parties”) harmless against all liabilities, losses, damages and costs (including reasonable attorneys’ fees) that any of the indemnified parties may incur arising out of or related to your use of our Site, Services, Content or information available through them or your violation of these Terms. We reserve the right to assume the exclusive defense and control of any matter for which we are entitled to indemnification. You agree to provide us with all cooperation we reasonably request.
Termination
We reserve the right to terminate these Terms, our Site, and any Services, Content or information offered through them at any time without notice for any reason. The “Disclaimers,” “Limitation of Liability,” “Indemnification” and “General” sections of these Terms (along with any other provision that by its terms contemplates survival) will survive any termination. We reserve the right, in our sole discretion, to suspend or terminate access to an account, and to our Site at any time if we suspect non-compliance with these Terms or for other reasons that we determine in good faith are necessary or appropriate, including if we suspect any person is using or attempting to use our Site in any way that violates these Terms, our policies and procedures or any applicable law or regulation.
Class Action Waiver
To the extent permitted by law, you waive any right or ability to be a class or collective action representative or to otherwise participate in any putative or certified class, collective, or multi-party action or proceeding based on a claim arising out of or in any way connected with these Terms in which the Playhouse is a party.
Waiver by Trial of Jury
You hereby do waive trial by jury in any action, proceeding or counterclaim brought by you against the Playhouse on any matters whatsoever arising out of or in any way connected with these Terms, the relationship between us, and your use or occupancy of the Playhouse. You agree that you make this waiver voluntarily and knowingly.
General
These Terms, which include the Privacy Policy and, as applicable, Additional Terms, are the complete agreement between you and the Playhouse regarding your use of our Site and supersede all other agreements (oral or written) between you and the Playhouse. These Terms are governed by and should be construed according to the laws of the State of New York applicable to agreements made and performed in New York, unless doing so would lead to the application of the laws of another jurisdiction. If you choose to access our Site from jurisdictions other than the United States, you do so at your own risk, and you are responsible for complying with applicable local laws. You irrevocably hereby agree: (A) to bring any claim or dispute relating to your use of our Site and these Terms exclusively in the state and federal courts located in the State and County of Suffolk; (B) to submit to the exclusive jurisdiction of those courts; and (C) to waive any objection to those courts based on inconvenience or other reasons. You may not assign your rights under these Terms without our prior written consent, and any attempted assignment will be null and void. If a court of competent jurisdiction determines that any provision of these Terms is unenforceable for any reason, then that provision will be deleted (or, if possible, modified in a manner that will reflect the original intent as closely as possible) and the remaining provisions will be enforceable to the fullest extent permitted by law. The failure of a party to assert any right under these Terms will not be considered a waiver of that party’s right unless the waiver is in writing. The term “including” in these Terms is intended to be illustrative and means “including without limitation.”
Questions
Please contact us at info@southamptonplayhouse.com with any questions.
Ticket and Admission Terms & Conditions
By purchasing a ticket, you agree to these terms.
Refunds and/or Exchanges
Tickets purchased through the Southampton Playhouse website or mobile app are non-refundable, except when requested at least 60 minutes before the event start time. To initiate a refund, please use the “Refund Tickets” option in your confirmation email or contact us via our Contact Us page. Please be aware that convenience fees for online purchases are not refundable, and membership credits that have been used cannot be restored.
If you bought tickets through third-party platforms such as Fandango, please reach out directly to the provider for their refund procedures. Refunds cannot be processed once the event has started.
In the case of an event cancellation, we will issue a full refund or provide options for readmission.
For further assistance, please e-mail: boxoffice@southamptonplayouse.com
Event Cancellation/Rescheduling
If an event is canceled or rescheduled, we will provide alternatives when possible.
Ticket Pricing
Prices are subject to change without notice.
Special Offers
Promotions and discounts are subject to availability and may be modified or discontinued at any time at our sole discretion.
Please ask a crew member for more details.
Seating and Admission
Seating is on a first-come, first-served basis unless otherwise specified. Late arrivals may be admitted at a break in the performance solely at the discretion of our management.
Your ticket is a revocable license to attend the event or film on the front of the ticket. We reserve the right to revoke the license, to refuse admission and to remove any person whose conduct is unsafe or disorderly or is against the law or our policies.
Lost and Found
Items will be held for 30 days before being discarded, donated, or disposed of. Please get in touch with the theater if you feel you have lost something, and instructions to claim your items will be provided, including the verification process. High-value items (cash, electronics) will be turned over to local authorities if unclaimed after 30 days.
UPDATED: July 12, 2025
